Support Center
Get help with your Digipae account, payments, and identity vault.
In-App Support
Fastest response. Open a ticket directly from the app.
Email Support
Send us an email and we'll respond within 24 hours.
Security Issues
Report unauthorized access or fraud immediately.
Response Times
| Issue Type | Priority | Response |
|---|---|---|
| Unauthorized transactions / Account compromise | Urgent | Within 2 hours |
| Transaction disputes / Missing funds | High | Within 24 hours |
| Account access issues / Login problems | Normal | Within 24 hours |
| KYC verification questions | Normal | Within 24 hours |
| General questions and how-to | Standard | Within 48 hours |
| Privacy and data requests | Standard | Within 30 days |
How to Delete Your Account
You can permanently delete your Digipae account at any time. Account deletion is irreversible and will remove your personal data from our active systems.
Method 1 — In-App (Recommended)
- Open the Digipae app
- Tap Profile (bottom right tab)
- Scroll down and tap Settings
- Tap Delete Account
- Enter your PIN to confirm
- Tap Confirm Delete
Method 2 — Email Request
- Email privacy@digipae.com
- Use subject: Account Deletion Request
- Include your registered phone number
- We will process within 30 days
⚠️ Some data must be retained for legal compliance (up to 7 years for transaction records under the Bank Secrecy Act). Pending transactions will be completed before deletion. Remaining wallet balance will be refunded to your original funding source where possible.
Frequently Asked Questions
Account & Login
Payments & Transfers
Identity Verification (KYC)
Identity Vault
Privacy & Your Data
Regulatory & Legal